Customer Service Representative
Stewart Builders Group Stewart Builders Group Selbyville, DE Selbyville, DE Full-time Full-time From $14 an hour From $14 an hour 8 days ago 8 days ago 8 days ago Job description We are a full-service residential contracting company looking for a customer-oriented service representative.
A customer service representative will act as a liaison, provide product/services information to our customers.
This Position is for those who live local to Selbyville, DE as there may be minimal travel to our location(s) when needed.
Responsibilities Manage incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Skills Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree or higher Job Type:
Full-time Salary:
From $14.
00 per hour Expected hours:
No more than 40 per week
Benefits:
Paid time off Work from home Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
2 years (Preferred) Work Location:
Hybrid remote in Selbyville, DE Job Type:
Full-time Pay:
From $14.
00 per hour Expected hours:
40 per week
Benefits:
Paid time off Work from home Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid work Ability to Relocate:
Selbyville, DE 19975:
Relocate before starting work (Required) Work Location:
Hybrid remote in Selbyville, DE 19975.
Estimated Salary: $20 to $28 per hour based on qualifications.
A customer service representative will act as a liaison, provide product/services information to our customers.
This Position is for those who live local to Selbyville, DE as there may be minimal travel to our location(s) when needed.
Responsibilities Manage incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Skills Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree or higher Job Type:
Full-time Salary:
From $14.
00 per hour Expected hours:
No more than 40 per week
Benefits:
Paid time off Work from home Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
2 years (Preferred) Work Location:
Hybrid remote in Selbyville, DE Job Type:
Full-time Pay:
From $14.
00 per hour Expected hours:
40 per week
Benefits:
Paid time off Work from home Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid work Ability to Relocate:
Selbyville, DE 19975:
Relocate before starting work (Required) Work Location:
Hybrid remote in Selbyville, DE 19975.
Estimated Salary: $20 to $28 per hour based on qualifications.
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